Escape Director
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Escape room management software built for escape room owners and game masters. Real-time control, deep analytics, and rock-solid reliability — for every room you run.

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Support

Email support

matthew@escapedirector.com

Response time

A few hours during business hours, within 24 hours otherwise.

© 2026 Escape Director. All rights reserved.

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Our Story

Built for Owners. Made for Game Masters.

8 years in the escape room industry — as a player, a builder, and the developer who finally built the software the industry was missing.

8 Years

In the Industry

110+

Escape Rooms Played

6,000+

Games Run on Platform

Meet the Founder

Hi, I'm Matthew

I'm a software engineer with 8 years of hands-on experience in the escape room industry. With over 110 escape rooms played, I've experienced escape rooms from every angle — as a first-time guest, a returning enthusiast, and someone who studies how they're designed, run, and felt by players.

During my time at Escape This Frederick, I collaborated on building and designing custom escape rooms, engineered Arduino-based puzzle hardware, and built their website from scratch. I later built the website for Level Up VR as well. Through that work, I kept running into the same problem: the escape room software running these games was treated as an afterthought — clunky, unreliable, or simply missing.

That frustration became Escape Director. What started at Mount St. Mary's University has grown into a platform shaped by years of real operational experience. My goal is to give business owners the tools and data they need to run better games and create unforgettable moments for every guest.

Matthew Mercado Velez
Our Values

How We Build

These principles guide every feature we ship and every decision we make.

Reliability First

Game masters depend on our software in the middle of live games. The dashboard is built to work offline so an internet hiccup never stops a game — it syncs quietly in the background.

Data-Driven Design

Every feature we build is informed by how escape rooms actually operate. We measure outcomes, listen to owners and game masters, and let real-world usage shape the product.

Built for the Community

Escape Director exists because of the escape room community. We actively gather feedback from owners and game masters to make sure the product serves the people who use it.

See It in Action

Explore the live demo or start your free trial to experience Escape Director firsthand.