Effective Date: February 1, 2025
Escape Director ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to your data. By using the Service, you agree to the collection and use of information as described in this policy.
We collect the following categories of information when you use Escape Director: • Account Information: Name, email address, and password when you register for an account. • Billing Information: Payment details are collected and processed by Stripe. We do not store credit card numbers or sensitive payment data on our servers. We receive only a tokenized reference to your payment method. • Usage Data: Information about how you interact with the Service, including pages visited, features used, game sessions created, and actions taken within the dashboard. This is collected automatically to help us improve the product. • Device & Technical Data: IP address, browser type, operating system, and referring URLs, collected automatically when you access the Service. • Communications: If you contact us by email or live chat, we retain the contents of those communications to provide support.
We use the information we collect for the following purposes: • To provide, operate, and maintain the Service. • To process transactions and send related information, including billing confirmations and receipts. • To send administrative communications, such as updates, security alerts, and account notifications. • To respond to support inquiries and improve our customer service. • To analyze usage patterns and improve the functionality and performance of the Service. • To detect and prevent fraud, abuse, and security incidents. • To comply with legal obligations. We do not sell your personal information to third parties.
We use trusted third-party services to operate the platform. These service providers have access to certain data only as necessary to perform their functions: • Stripe: Payment processing. Stripe's privacy policy is available at stripe.com/privacy. • PostHog: Product analytics and event tracking. PostHog helps us understand how users interact with the Service. Data is pseudonymized and used only for product improvement. PostHog's privacy policy is available at posthog.com/privacy. • Sentry: Error monitoring. Sentry captures application errors to help us fix bugs and maintain reliability. Sentry's privacy policy is available at sentry.io/privacy. • Railway: Cloud infrastructure and hosting provider. We do not share your personal information with third parties for their own marketing purposes.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect analytics data. You can control cookie settings through your browser, though disabling certain cookies may affect Service functionality. Our analytics provider (PostHog) uses session data to track page views and feature interactions, which is used solely for product improvement.
We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your subscription or request account deletion, we will retain your data for up to 30 days before permanently deleting it, unless retention is required by law. Aggregated, anonymized analytics data may be retained indefinitely.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is encrypted via TLS (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights with respect to your personal data, including the right to access, correct, or delete your personal information. To exercise these rights, contact us at matthew@escapedirector.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
The Service is intended for use by business operators and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, for material changes, notify you by email or through a notice within the Service. Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of the changes.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at matthew@escapedirector.com.
